Car Insurance
Question: What should I do at the time of the accident? How do I claim indemnity for my vehicle?
Answer: Report the incident. Call Accident Care:
From a landline on 801 11 99000
From a mobile phone on 210 6504022
A qualified associate will take care of the procedures help you to fill in the Accident Form or the Amicable Settlement Form. They will also tell you what documents or evidence you have to submit along with these forms and will guide on how to proceed in order to be claim indemnity:
Transport your vehicle to the repair garage of your choice to be repaired.
Call ERGO insurance on 210 3705300, Monday-Thursday 8:30 to 16:30 or Friday 8:30 to 15:30 working days. They will help you book an appointment with the assessor who will go to the repair garage to agree on the cost of damages.
Once your vehicle has been repaired, pay the repair garage. Collect all the receipts and submit copies to the Piraeus Bank branch you have chosen. They will forward them to ERGO insurance.
Once in the claims file is complete with all documents required (e.g. accident form, driving license, registration card, assessor’s report etc.), ERGO will issue a crossed cheque in the name of the vehicle owner for the amount of the indemnity.
Pick up the cheque from the Piraeus Bank branch you choose. ERGO insurance will request you to send them the original receipts and any other documents.
Accident care at ERGO
To whom?
To the owner or to the legitimate holder as well as every legal driver of the insured vehicle.
When?
In any case, of motor or other accident, covered by the motor insurance policy (except glass break damage), regardless of whether the insured person is liable or not.
Where?
Across mainland of Greece and the Islands: Aegina, Andros, Chios, Corfu, Crete, Evia, Karpathos, Kefallinia, Kos, Kythira, Lefkas, Leros, Limnos, Mykonos, Mytilene, Naxos, Paros, Rhodes, Samos, Santorini, Sifnos, Syros and Zakynthos.
What accident care does?
1. Sends immediately a partner to the scene of the accident for:
- - Confirmation and registration of necessary data.
- - Taking photos.
- - Online accident form completion.
- - Help fill out an accident form or the Amicable Settlement Form.
2. Calling the traffic police or an ambulance if there is injury.
3. Share via telephone medical and legal advice, relevant to the accident.
The accident care’s center operates 24 /7. Call accident care:
- - From a landline on 801 11 99000
- - From a mobile phone on 210 6504022
Transport vehicle due to an accident:
Covers the transportation of the insured vehicle to a repair garage, if the vehicle cannot be moved because of an accident.
Question: What can I do if I have an accident with an uninsured vehicle?
Answer: Damages that are caused by uninsured vehicles are indeed very serious especially in our country that the uninsured vehicles percentage keeps increasing. The claim indemnity for bodily injury and property damage is settled by an independent authority called ‘Epikouriko Kefalaio’ www.epikef.gr . Nevertheless, ERGO has included in the retail packages the peril ‘Damage of an uninsured vehicle’. The insured amount of this peril is up to €100,000.
Question: What should I do if I get in an accident in Greece caused by a vehicle with foreign plates?
Answer:
- Call the Police to record the accident.
- Note down correctly the registration number of the foreign vehicle and its country of origin.
- Do not forget to note down the make and type of the foreign vehicle.
- Ask from the foreign driver to present his/her Green Card or insurance policy. If possible, make a copy of the Green Card or the insurance policy or cut the copy of the Green Card or Frontier Insurance. If not possible, note down in detail paragraphs 3,4,5,10 of the Green Card. In case the foreign driver has an insurance policy, note down the name of the foreign insurance company, the policy number and dates of validity.
- The Greek Bureau undertakes the handling of all accidents occurring in Greece by a vehicle bearing plates from another country-member of the Green Card System and is supplied with a Green Card or a Certificate of Frontier Insurance, or coming from a member state of the EU or the E.E.A.
- Call Greek Bureau tel. (+30) 210 3223324, 3238402, 3236562 – fax. (+30) 210 3238370 or visit www.mib-hellas.gr for further instructions
Question: What should I do if my vehicle is stolen?
Answer: First you need to register the theft to the competent Police Authority and deposit the relevant indictment for theft. Also you need to inform your insurance company. If you have theft peril in your motor insurance policy the claim settlement will take place after a period of 60 days, if the vehicle is not found (please note that the starting date of this period is the date that the theft was announced in the Police Authority).
Question: What is the Amicable Settlement Form?
Answer: From 1/5/2000 insurance companies in Greece established an automated system to compensate their clients. The logic behind it is that any insured that he/she is not responsible for the accident, can settle his/her claim with his/hers insurance company. The form of the Direct Payment System started with the claim indemnity of an accident with material damages only, but from 1/9/2005 covers also bodily injuries. The completion of the the Amicable Settlement Form accelerates claims procedures. This form is included in each insurance policy http://www.eaee.gr/cms/sites/default/files/par01.pdf and for completing you have to follow the simple instructions that are included in the form.