The National Register of Citizens Communications (E.M.Ep.) is the management information system of the central base for the unique registration of Individuals’ contact details. You can find it on gov.gr (EMEp) (howto.gov.gr)

No, the Digital Onboarding service is provided free of charge, and there is no fee during the service.

You can download the Piraeus app from the Google Play Store / App Store on your mobile phone.

You can get a deposit account for daily needs, payroll or savings.

Your issued debit card will be Piraeus VISA.

The issued debit card will be sent to the home address you provided during the process. The Pin will be sent to you at the same address, in a separate registered mail.

• Monday – Friday 08:00 a.m – 20:30 p.m
• Saturday 10:00 a.m – 15:30 p.m

None, you only need to have your Taxisnet codes and updated information in the National Register of Citizens Communication/ EMEp (notify.gov.gr)

To be able to open an account through Digital Onboarding, you must:

• Be an individual.
• Be 18 years or above.
• Be a permanent resident and be taxed exclusively in Greece.
• Show a Greek Identity Card with Latin characters for identification during the videocall.
• You must not already be a Piraeus Bank customer

Yes, you can become a Digital Onboarding customer, but you will need to complete the relevant Declaration of Responsibility (after the process) with the reason you are not liable and submit it, as soon as possible, in one of our Branches or online at Piraeus e-banking. 

Yes, you can if it is possible to be identified via eGov-KYC.

Yes, you can normally become a customer, but you will mandatorily need to state your activity (Student, Household, Unemployed, Earner).

If the process is interrupted at any point you can restart the process within 12 hours. Your progress is saved, and you pick up where you left off. After 12 hours, you can start the process again, but from the beginning.

Possible reasons that do not allow the completion of the initiation of your banking relationship through Digital Onboarding service.

• You are an underage
• You have a residential address outside Greece
• Indications appear that you are not taxed exclusively in Greece
• You are already a Piraeus Bank customer
• Your e-Gov details are invalid or are incomplete

The maximum 2 minutes "lifetime" of the OTP has been exceeded. In this case you will need to press ‘resend’ to continue.

For any problem, question or clarification, you can contact the service department of Piraeus Bank on +30 21 0328 8000.

In this case, you will need to start the process from the beginning.

The Digital Onboarding service is available for Small Businesses and Professionals with hearing impairments, as the Piraeus Bank representative in the video call is Greek sign language trained.

The video call is necessary, according to the respective regulatory instructions for remote electronic identification, aiming to open an account from the mobile phone.

In case that 2 people appear in the video call (e.g., grandson / grandfather - child/ parent) if it is not clear for the identified person that he has legal capacity (e.g. lack of sanity/ difficulty in communication/ reduced perception) then the identification cannot be continued. If the second person does not interfere with the answers of the person to be identified and assists in the process, the identification continues normally.