I’m Already a Customer
You can find here useful answers to frequently issues faced by customers living abroad.
- I would like to get credentials for winbank, the e-banking service.
You can register on winbank and receive your credentials online, if you have an active debit card and your mobile phone is registered in the Bank's systems. See here how.
In case you do not have any of the above, your visit to a Piraeus Bank branch is required. If you do not intend to visit Greece soon, you can make the relevant application through a representative. See here how.
- I registered on winbank in the past, but I don't remember my credentials.
If you have an active debit card and your mobile phone is registered in the Bank's systems, then you can reissue credentials online. See here how.
In case you do not have any of the above, your visit to a Piraeus Bank branch is required. If you do not intend to visit Greece soon, you can make the relevant application through a representative. See here how.
- I am locked in winbank and the extra pin is sent to my old mobile phone.
You will need to contact the Customers Living Abroad Service team at +30 210 3288400.
- Deposit account/debit card
- I want to open a new deposit account.
If you have access to winbank, you can open a deposit account online, for your daily transactions or for your savings.
If you do not have access to winbank and you do not intend to visit Greece soon, you can make the relevant application through a representative. See here how.
- I want to issue a debit card
Currently, you may apply for a debit card only at a branch. If you do not intend to visit Greece soon, you can make the relevant application through a representative. See here how.
- I have a debit card, but I do not remember the PIN.
The change of debit card PIN can be requested at a branch, or online through winbank by selecting "Set / change PIN".
- I need to update my data, but I do not know which documents are required.<
The documents required to update your data are the same required to start your relationship with the Bank. You may use the Document Wizard to see the documents required for you.
- My documents are not issued in Greek or in English language. Should they be translated?
Yes, you should take over their translation into Greek or English.
The translation is acceptable when is carried out by:
If you are not sure where to contact in your country of residence, you can call the Greek Embassy or a Greek consular office to provide you with relevant information.
- Is it required to validate the documents I bring? Which steps should I take?
In case you provide us copies of your original documents, these should be validated (e.g. passport photocopy).
Validation can be carried out:
- How can I update my documents?
- - Through winbank web banking, by uploading all necessary documents, selecting "Data Update" from the main menu.
- - Through winbank web banking or winbank mobile app, without attaching documents, by transmitting your personal data from the electronic application eGov-KYC using your personal taxisnet codes.
- - Through post, by sending the documents at the branch that services you, following telephone communication with the branch.
- - At a Piraeus bank branch.
It is noted that the update of ID data (i.e. if you have a new ID/passport), can be done exclusively at a Piraeus Bank branch. If you do not intend to visit Greece soon, you can appoint a representative. See here how.
For any additional information, you can contact the Customers Living Abroad Service team at +30 210 3288400 or at livingabroad@piraeusbank.gr.
