1. What is the difference from cash withdrawal with my debit card;
- You do not need your card to make a cash withdrawal
- The withdrawal limit using Piraeus instant cash is not related to the debit card limit. Thus, you can make a cash withdrawal using Piraeus instant cash even if you have reached your daily withdrawal limit at your card.
- When you create a Piraeus instant cash code at Piraeus e-banking or Piraeus app, you can select any account you have at Piraeus Bank, not only the accounts that are linked to your debit card.
2. What are the requirements in order to use Piraeus instant cash?
- To be a beneficiary at a Piraeus Bank account
- To be registered at Piraeus e-banking
- To you have downloaded the Piraeus app on your mobile.
3. How can I create a Piraeus instant cash code?
- At Piraeus e-banking
- Login → Transfers → Send Instant Cash
- Select the account that will be charged for the withdrawal
- Set the withdrawal amount
- Set the Piraeus instant cash validation time (from 1 hour up to 24 hours)
- At Piraeus app
- Login at Piraeus app
- From the account that will be charged, choose Transact → Send instant cash
- Set the withdrawal amount
4. Can I make a cash withdrawal if there are no sufficient funds at my account?
No. When you create a Piraeus instant cash code, the account you have set to charge is checked if there are sufficient funds.
5. How can I cancel a Piraeus instant cash code?
If you have not withdrawn funds using the code, you can cancel the Piraeus instant cash code at:
6. How will I receive the Piraeus instant cash code?
You will receive the Piraeus instant cash code with an SMS at extraPIN mobile you have declared at Piraeus Bank.
7. The Piraeus instant cash code has expired. Can I still make a cash withdrawal?
No. A cash withdrawal using Piraeus instant cash code can be made only within the time limit you have set
8. Why the ATM has cancelled the Piraeus instant cash code before its expiration, without making a cash withdrawal?
At the ATM you are asked to enter the Piraeus instant cash code and the exact amount you have set for withdrawal. If any of the above two are entered wrong 3 times, then the Piraeus instant cash code is cancelled and you cannot longer use it for cash withdrawal.
9. I have lost or forgotten the Piraeus instant cash code. What should I do?
There is no way to retrieve the Piraeus instant cash code. If you want to make a cash withdrawal using Piraeus instant cash, you will issue a new Piraeus instant cash code.
Attention! If you suspect that the Piraeus instant cash code has been granted to a third party, cancel it following the instructions above.
10. I have reached the debit card withdrawal limit. Can I make a cash withdrawal using Piraeus instant cash?
Yes, provided that there are sufficient funds at your account
11. Why a cash withdrawal using Piraeus instant cash has failed at the ATM?
For one or more of the following reasons:
- The Piraeus instant cash code has expired
- You have not entered correctly the Piraeus instant cash code 3 times
- You have not entered correctly the amount you have set for withdrawal
- You have not entered correctly the amount you have set for withdrawal
- The ATM has not enough funds for withdrawal
12. Can someone else make a withdrawal using the Piraeus instant cash code?
No. The Piraeus instant cash code is exclusively for your own use.